At Callivo Ltd, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, our 30-day return policy ensures you can return it with confidence. Please read this policy in full to understand the process and your rights.
Return window from date of delivery
On eligible returns, processed within 5–10 days
Warranty cover on all devices
Available as an alternative to a refund
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without giving any reason. We go beyond the legal minimum and offer a full 30-day returns window from the date of delivery.
To exercise your right to cancel, please notify us before the 30-day window closes by contacting us at info@callivoltd.co.uk with your order number and reason for return.
To be eligible for a return and refund, your item must meet the following conditions:
Please note: we cannot accept returns on items that have been damaged after delivery, modified or repaired by a third party, or show signs of misuse or deliberate damage.
Returning an item to us is straightforward. Follow these steps:
Email info@callivoltd.co.uk or call 0208 072 4076 with your order number and reason for return. We will confirm your return and provide the return address.
Factory reset the device and remove all personal data. Pack the item securely, ideally in the original packaging, along with all accessories and any included documentation.
Send the item to the address provided. We strongly recommend using a tracked and insured postal service, as we cannot be held responsible for items lost or damaged in return transit.
Once we receive and inspect the returned item, we will notify you by email. If the return is approved, your refund will be processed within 5–10 working days to your original payment method.
| Reason for Return | Who Covers Return Postage? |
|---|---|
| Item arrived faulty or damaged | Callivo Ltd (we arrange or reimburse) |
| Item not as described | Callivo Ltd (we arrange or reimburse) |
| Changed your mind / no longer needed | Customer's responsibility |
| Warranty claim | Callivo Ltd (we arrange or reimburse) |
Once your returned item has been received and inspected, we will send you an email to confirm whether your return has been approved. If approved:
If your return is not approved (e.g. the item shows signs of damage caused after delivery), we will contact you to discuss the options and can arrange to return the item to you.
If you would prefer an exchange rather than a refund, we are happy to help — subject to availability. Please contact us when initiating your return and let us know which item you'd like in exchange. If there is a price difference, we will invoice or refund the difference accordingly.
All devices are covered by our 12-month warranty against manufacturing defects and hardware faults arising under normal use. If your device develops a fault within the warranty period, please contact us at info@callivoltd.co.uk with your order number and a description of the issue.
Depending on the nature of the fault, we will offer a repair, replacement, or full refund. Warranty claims do not affect your statutory rights.
Get in touch and we'll guide you through the process. Our team is friendly, responsive, and committed to making things right.
