We know how excited you are to receive your new phone — so we work hard to get every order packed and dispatched as quickly as possible. Here's everything you need to know about our delivery process.
All orders placed before 2:00 PM (Monday to Friday) are dispatched the same working day, subject to payment being confirmed and items being in stock. Orders placed after 2:00 PM, or on weekends and bank holidays, will be dispatched on the next working day.
You will receive an email confirmation with your tracking details as soon as your order has been dispatched.
| Service | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Delivery | 2–4 Working Days | Free on orders over £50 £3.99 under £50 |
✅ Included |
| Express Delivery | 1–2 Working Days | £6.99 | ✅ Included |
| Next Working Day | Next Working Day (if ordered before 2pm) | £9.99 | ✅ Included |
* Delivery times are estimates and commence from the date of dispatch, not the date of order. Estimated times may be affected by high demand periods, bank holidays, or courier delays outside of our control.
We currently deliver to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery to remote areas (e.g. Scottish Highlands, Islands, and Northern Ireland) may take an additional 1–2 working days beyond the estimated timeframe.
We do not currently offer international shipping. If you are based outside the UK and interested in purchasing from us, please contact us at info@callivoltd.co.uk to discuss options.
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment. Tracking information is typically available within a few hours of dispatch. If you do not receive a tracking email within 24 hours of your expected dispatch date, please check your spam folder or contact us.
Your device is carefully packaged using protective materials to ensure it arrives in perfect condition. We use plain, discreet outer packaging — so there's no indication of the contents for security purposes. All orders are sealed and packaged securely before dispatch.
If a delivery attempt is unsuccessful, the courier will typically leave a card or notification with instructions on how to rearrange delivery or collect from a local depot. It is your responsibility to follow up with the courier within the stated timeframe to avoid the parcel being returned to us.
If your order is returned to us due to a failed delivery, we will contact you to arrange re-delivery. A re-delivery charge may apply. If you prefer a refund instead, please let us know and we will process this less any original delivery costs incurred.
If your order arrives damaged, please contact us within 48 hours of delivery at info@callivoltd.co.uk with your order number and photos of the damaged packaging and/or item. We will arrange a replacement or full refund as appropriate, at no cost to you.
If you have a question about your delivery or haven't received your order within the expected timeframe, please don't hesitate to reach out.
